How It Works
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BrainstormMD Hosting Services runs your Airbnb operations through a simple system: audit → onboarding → launch → weekly rhythm. This page shows exactly what happens at each stage, what I need from you, what you can expect from me, and how we keep everything organized and professional.
The 4-Stage Workflow
Stage 1: Audit & Fit
We confirm goals, workload, and readiness. You receive 3 improvements and a recommended scope.
Stage 2: Onboarding Setup
We build the operating system: templates, instructions, turnover workflow, escalation rules, and reporting format.
Stage 3: Launch Week
We test everything live: messaging flow, cleaner timing, check-in clarity, and issue handling.
Stage 4: Weekly Rhythm
Operations run on a schedule: daily monitoring + weekly reporting + continuous improvements.
What I Need From You
Listing link (or draft) + property basics (beds/baths, capacity)
Check-in method (smart lock / lockbox / keys) + backup plan
House rules you want enforced (pets, noise, extra guests, smoking, etc.)
Cleaner contact (or confirmation you need help coordinating one)
Emergency contact plan (local helper/handyman if available)
Your approval rules: what I can decide vs. what must be approved
Onboarding Checklist
We set up guest experience
We set up guest experience
Check-in / check-out instructions cleaned and simplified
Wi-Fi + house guide basics (parking, trash, thermostat, etc.)
Message templates for each situation (inquiry → arrival → during-stay → checkout)
Review strategy tone (polite, professional, consistent)
We set up operations
We set up operations
Turnover checklist + photo confirmation rules
Cleaner scheduling routine + “what to do if cleaner cancels”
Escalation rules (urgent vs. non-urgent)
Weekly report format + update schedule
Escalation & Approvals
To keep your property protected and decisions clear, I use a simple escalation matrix.
Urgent (Immediate) — Safety / Lockouts / Major complaints
Urgent (Immediate) — Safety / Lockouts / Major complaints
I notify you quickly and take the fastest safe action to protect the guest experience.
Time-Sensitive (Same day) — Cleanliness concerns / supply issues
Time-Sensitive (Same day) — Cleanliness concerns / supply issues
I coordinate the fix, document the issue, and update you with what was done.
Owner Approval Required — Any cost or policy change
Owner Approval Required — Any cost or policy change
No spending decisions or policy changes without your approval (unless you authorize limits in advance).
Non-Urgent — Minor questions / standard requests
Non-Urgent — Minor questions / standard requests
Handled through templates and clear communication.
Launch Week (your “day-by-day” plan)
Day 1: confirm listing readiness + message templates + check-in clarity
Day 2: turnover checklist finalized + cleaner schedule routine
Day 3: calendar/pricing rules confirmed (minimum stays, gaps, slow dates)
Day 4–7: run live operations + refine based on real guest behavior
End of week: first structured update + improvement recommendations
Weekly Reporting (show what they’ll receive)
Weekly Reporting (show what they’ll receive)
Upcoming bookings + key dates
Occupancy gaps and suggested next actions
Guest issues solved (if any) + prevention notes
Turnover notes (if any)
Priority improvements for the next week
You stay informed without getting overwhelmed—simple, consistent, and decision-focused.
Ready to Start?
Start with a free audit so you can see real improvements first. If you like the approach, we move to onboarding and launch.
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